Terms & Conditions

Effective Date: 01.02.2024
Last Updated: [Insert Date]

Welcome to Tanzania Motherland Expeditions. These Terms & Conditions outline the agreement between you (the client) and Tanzania Motherland Expeditions regarding our travel and tour services.

By booking with us or using our website, you acknowledge that you have read, understood, and agreed to these terms. If you have any questions, please contact us at info@tanzaniamotherland.com.

1. Use of Our Website

You may use our website for personal, non-commercial purposes such as browsing safari packages, making inquiries, and booking tours. By using this website, you agree to:
✅ Provide accurate and truthful information in all forms and bookings.
✅ Not use the website for unauthorized or illegal activities.
✅ Respect our intellectual property (e.g., text, images, and content).

💡 We reserve the right to terminate access if users violate these terms.

2. Scope of Our Services

We provide tailored safari experiences in Tanzania, including:
✔ Guided wildlife safaris
✔ Mountain trekking (e.g., Kilimanjaro, Mount Meru)
✔ Cultural and adventure tours

🚫 Out of Scope: We do not cover international flights, personal travel insurance, visa applications, and personal expenses unless explicitly stated.

3. Booking & Payment

To confirm a booking, clients must make an initial deposit or full payment, depending on the package.

💰 Payment Terms:
✔ Deposit Required: A 30% non-refundable deposit is required upon booking.
✔ Final Balance: Due 30 days before departure.
✔ Late Payments: Failure to make timely payments may result in booking cancellation.

✅ Accepted Payment Methods:
💳 Credit/Debit Card (Visa, MasterCard)
🏦 Bank Transfer
🔗 Secure Online Payment Platforms (e.g., PayPal)

📌 Payments are in USD (unless otherwise agreed). Clients are responsible for bank fees and currency exchange differences.

4. Pricing & Potential Adjustments

All package prices are based on current fiscal policies, supplier rates, and exchange rates at the time of booking. However, prices may be subject to:

🔹 Government Tax & Park Fee Adjustments: Tanzania’s national parks and government agencies may adjust fees at any time.
🔹 Inflation & Fuel Surcharges: Costs may fluctuate due to fuel price changes or other external factors.
🔹 Currency Exchange Rates: If paying in a currency other than USD, variations may apply.

📌 In cases where price changes occur after booking, we will notify clients as soon as possible and provide options.

5. Cancellation & Refund Policy

If a client cancels, written notice must be provided. Refunds will be processed based on the following schedule:

📅 Client Cancellations:
✔ 60+ days before departure → 100% refund (minus deposit).
✔ 30-59 days before departure → 70% refund (minus deposit).
✔ Less than 30 days → No refund (or % refund based on policy).

✔ Postpond 30 days → No refund (or % refund based on policy).

🚨 Company Cancellations: If we cancel your trip due to unforeseen circumstances (e.g., force majeure, national emergencies), we will offer:
✔ A rescheduled trip at a later date OR
✔ A refund minus non-recoverable costs (e.g., park fees).

📌 Refunds may take up to 30 days to process.

5A. Trip Postponement Policy

We understand that plans can change. If you need to postpone your trip:

✅ Postponement Conditions:

• Requests must be made in writing at least 21 days before the original departure date.

• Postponements are subject to availability and approval.

• Postponed trips must be rescheduled within 12 months of the original booking date.

✅ Fees & Adjustments:

• A small administrative fee may apply.

• If supplier costs (e.g., park fees or accommodation) increase, clients are responsible for the difference.

• Deposits will be transferred to the new trip date, not forfeited.

🚫 No postponements will be accepted if requested within 14 days of travel, unless due to force majeure (e.g., medical emergency with proof).

6. Changes to Itineraries

✔ Clients may request changes to their itinerary, subject to availability and extra costs.
✔ Tanzania Motherland Expeditions reserves the right to modify itineraries due to:
✅ Unforeseen circumstances (e.g., weather, park regulations).
✅ Safety concerns or logistical challenges.

📌 We will communicate significant itinerary changes as early as possible.

7. Travel & Medical Insurance Requirement

All travelers must have valid travel insurance covering:
✅ Medical expenses & emergency evacuation
✅ Trip cancellation & interruptions
✅ Baggage loss & personal belongings

📌 We are not responsible for costs incurred due to lack of adequate travel insurance.

8. Accommodation & Booked Facilities

✔ Accommodation will be as stated in the booking confirmation.
✔ Alternative accommodations may be provided due to availability.
✔ Clients must respect the rules of lodges, camps, and hotels.

9. Health & Safety Requirements

✔ Clients must disclose pre-existing medical conditions that may affect their ability to participate.
✔ Some activities (e.g., Kilimanjaro trekking) require proof of fitness.
✔ Vaccination requirements (e.g., yellow fever) may apply.

📌 Failure to follow safety instructions may result in removal from the trip.

10. Complaints & Dispute Resolution

If a client has a complaint:
📩 It must be reported in writing to info@tanzaniamotherland.com within 7 days of trip completion.
📞 We will investigate and respond within 14 days.

If a resolution cannot be reached, disputes will be settled under Tanzanian law in Arusha courts.

11. Force Majeure (Unforeseen Circumstances)

We are not liable for delays, cancellations, or disruptions caused by:
🌍 Natural disasters (earthquakes, floods, pandemics)
⚖ Government regulations or political instability
🚧 Airline strikes, supplier bankruptcies, or security threats

📌 In such cases, we will offer alternative solutions where possible.

12. Intellectual Property Rights

✔ All content on this website (text, images, videos, and logos) belongs to Tanzania Motherland Expeditions.
✔ No content may be copied or reproduced without written permission.

13. Governing Law

These terms are governed by the laws of the United Republic of Tanzania. Any disputes will be handled in Tanzania courts.

14. Privacy Policy

By booking with us, you agree to our Privacy Policy, which explains how we handle your personal information.

📌 View full Privacy Policy here: . Link to Privacy Policy

15. Contact Us

📩 Email: info@tanzaniamotherland.com
📞 Phone: +49 176 21631487 or +255 756 333 112
🌍 Website: www.tanzaniamotherland.com

💡 For any further clarifications, please reach out!